1.
How long will it take to get my order?
Prescription orders will be shipped within 1 business days
of receiving your prescription. Once shipped, it will take
approximately 3-5 business days for delivery. OTC orders are
shipped within 2 business days. All prescription orders are
shipped via US Mail.
Back to top.
2. How much do you charge for shipping?
Any order containing a prescription item is charged a shipping
fee of $5.85 USD. If your order contains only non-prescription
items you may choose between a $5.00 USD shipping fee (once
shipped 8-12 business days) or $5.85 USD (once shipped 4-10
business days). Additional shipping charges may apply to some
over the counter items with excessive weight.
Back to top.
3. If my spouse and I order,
do I have to pay the shipping charge twice?
No, All family members living in the same household can register
with one customer number, and get their medications delivered
for one shipping charge of $5.85. However, each patient will
have to fill a separate personal profile.
Back to top.
4. Is it safe to use my credit
card?
Absolutely. We have taken every precaution to make your transaction secure.
Our website utilizes industry-standard security measures, including SSL
(Secure Sockets Layer). All account information submitted to us is safely
isolated from unauthorized internet access.
Back to top.
5. What policies are in place
for products listed on Greenstreet Pharmacy .com?
All prices are subject to change without notice. All prices are also
subject to change prior to shipping.
Back to top.
6. What about sales tax?
Sales tax is currently only charged to North Carolina (USA) residents.
Back to top.
7. What if I need to return
my order?
Prescription items are not returnable. Over-the-counter medications that
are expired or damaged are eligible for return for a refund or credit
within 15 days of receiving. Shipping charges can only be refunded if
the return is due to our error. All returns must be accompanied by the
packing slip. After a returned item has been received, it will take 1-2
weeks to process the return. If using a credit card, refunds will be
credited to your account. If paying by check or money order, a credit
is placed on your account. We personally insure all parcels on your behalf.
Back to top.
8. Do you ship internationally?
We cannot ship prescriptions overseas. We currently can ship non-prescription
items only.
Back to top.
9. Can I claim my medications
shipped by Greenstreet Pharmacy through my insurance
company?
Absolutely. Every order is shipped with a copy of the invoice which states
the medication name, dosage, quantity and price along with shipping charges.
You can then submit this to your insurance company for reimbursement.
Back to top.
10. How long are my refills
good for?
You will have as many refills as your doctor has authorized you to have
on the prescription that you fax to us. The maximum your doctor can authorize
is a one year supply.
Back to top.
11. What are generic drugs?
A generic drug is a copy of the brand-name drug with the same dosage,
safety, strength, quality, how it is taken, performance, and intended
use. Before generics become available on the market, the generic company
must prove it has the same active ingredients as the brand-name and works
the same way in the body in the same amount of time.
The only differences between generics and their brand-name counterparts
is that generics are less expensive and may look slightly different (eg.
different shape or color), as trademarks laws prevent a generic from
looking exactly like the brand-name drug.
Generics are less expensive because generic manufacturers don't have
to invest large sums of money to invent a drug. When the brand-name patent
expires, generic companies can manufacture a copy of the brand-name and
sell it at substantial discounts.
Back to top.
12. What do you do with my
personal information?
The personal information you give us will only be viewed by authorized
employees of our company for the purpose of completing your order. We
do not sell, trade, or rent your personal information to others. In no
way will we spam your email address or distribute to any companies who
are associated with spamming.
Back to top.
13. What if you don't have
all of the items in stock?
If an item you ordered is out of stock, we will order it from our supplier.
If the item is not available from the supplier we will contact you and
let you know.
Back to top.
14. How long are my refills
good for?
You will have as many refills as your doctor has authorized you to have
on the prescription that you fax to us. The maximum your doctor can authorize
is a one year supply.
Back to top.
15. Can I call in my order?
Yes. We have customer phone lines available 8:30am - 5:00pm
Eastern Time (US) Mondays through Fridays except US holidays.
Call toll free: 866-520-6262.
Back to top.
16. Why is the price different
from the last time that I ordered?
Due to market fluctuations, prices of items may change from time to time.
Back to top.
17.
What if I have a question that's not been answered here?
Feel free to call us toll free: 866-520-6262 8:30am - 5pm
Eastern Time (US) Mondays through Fridays except US holidays.
Or you can email to questions@greenstreetpharmacy.comquestions@greenstreetpharmacy.com
Back to top.
|
